Eagle Harbor Customer Thank You – And That is How I Feel About our Inklings Customers, Too

This appeared in a publication called Shelf Awareness this morning. It is so sincere and well-said that I wanted to share it with my readers, too.

Our Customers: An Appreciation

This lovely tribute to bookstore customers appeared recently in the e-newsletter of Eagle Harbor Books, Bainbridge Island, Wash., and was written by Eagle Harbor senior bookseller Ann Combs, the author of Helter Shelter and Smith College Never Taught Me to Salute, among others, and “a pillar” of the store’s used book department.

As we continue to celebrate the 40th Anniversary of Eagle Harbor Books, we would be remiss if we didn’t mention the fact that one of the best things about working here is our customers: the small children who march into the store and know exactly where they are going even when a visiting grandparent doesn’t, the people who patiently follow us around the store as we search for a book the computer assures us is available.

We delight in customers who come to us for recommendations when they are about to go on a trip, or need a birthday present for a son-in-law and are particularly pleased when they come back later to report that our suggestion was a big success.

We appreciate the customers who understand when a book takes longer to order and bring into the store than expected.

We’re grateful to those of you who tell us that you may check on the availability of a book on Amazon but “I come here to buy it.”

We listen when you describe your own favorite books, and we often find ourselves adding them to our own bedside stack.

You customers amaze and intrigue us with your varied interests and opinions.

We enjoy the conversations, the banter, the laughter. And we’re thrilled that you customers come in to browse, to meet friends, to get a treat for your dog and simply to say hello.

No wonder the 40 years seem to have sped by in a minute.

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Published in: on March 23, 2010 at 3:20 pm  Leave a Comment  

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